how to turn off audio description on hBO max

This article will discuss how to turn off audio descriptions on HBO max. In short, this article discusses how to turn off voice narration and closed captions in HBO Max.

how to turn off audio description on hbo max
how to turn off audio description on hbo max

This article will discuss how to turn off audio descriptions on HBO max. In short, this article discusses how to turn off voice narration and closed captions in HBO Max.

It will also discuss the different things that you can do if the standard method of turning off audio descriptions on HBO Max does not work.

Since HBO Max decided to provide descriptions with titles in order to broaden its appeal to many consumers, many users find these audio descriptions annoying and getting in the way of their favorite shows.

Are you also annoyed with the audio descriptions on HBO Max?

Well, if you are keep reading so that you can know what to do about it.

How to turn off audio description on HBO max

After accessing HBO max, click on the message-like icon at the top or bottom of the screen depending on the device. Under the subtitles, the section clicks off to turn off closed captions.

In the event that this does not work you can do one of the following to help turn off the audio descriptions on HBO Max. You can update the app, Clear Cache, Reinstall the app, Restart the App, Contact HBO Max Support or Sign Out And Sign Back Into your account.

My name is Paul Smith, I am an audio and film enthusiast with over 10 years of experience in reviewing and writing about audio-related products and content.

I have tried different methods of turning off the audio descriptions on HBO max and would like to help solve the problem for you as well.

Below I will cover the following topics in relation to how to turn off audio descriptions on HBO max.

  1. Turn them off on HBO Max under subtitles?
  2. Update the app
  3. Clear Cache from your phone or browser
  4. Reinstall the application
  5. Restart the App
  6. Contact HBO Max Support
  7. Sign Out And Sign Back In

1. Turn them off on HBO Max under subtitles

  1. Access the HBO Max app from your play store or AppStore
  2. Next click on the program that you are watching
  3. On the black screen, click on the messages-looking icon at the top right. to get the black screen, tap anywhere on your screen.
  4. You then get taken to a screen with audio and subtitles
  5. You then tick “off” under subtitles in order to remove the audio description or the subtitles/closed captions.
  6. If you want to switch on subtitles or audio descriptions, then under the subtitles, you can click on the English CC prompt.

Take a look at the images below from left to right to see a visual description of the process involved in turning off audio descriptions on HBO Max.

how to turn off audio description on hbo max
how to turn off audio description on hbo max

If you want to turn them back on, you click on English CC below.

2. Update the app

This should be the starting point for potential fixes of any bugs or issues with the HBO max app in the event that the above steps do not work.

This on its own will not resolve the problem but it does make sure that your issue is not due to a bug with the app itself.

Go to the play store (Andriod) or app store (apple) and run an update for the app over a wifi connection.

Wait until the full update has taken place before you reopen the app.

You can also update the app by ensuring that automatic updates are enabled on your phone.

The instructions below are for an update of the app on your phone, however, you can update the app on your Samsung TV or another device as well. See below for additional details.

Follow the below steps to update the HBO Max app on your phone.

  1. Click on the circle on the face of your iPhone
  2. Then click on update all or update in order to update a single app. (obviously this will be the HBO Max app)

Scroll to the right for a visual representation of the steps above

slide 1
Image Slide 2
Update App
Apple updates apps
Apple app update
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Follow the below steps to update the HBO Max app on your Samsung TV.

  1. Select the TV or home button as per below
  2. Click on the Apps Icon
  3. Then click on settings
  4. Select the app and ensure that auto-update is on

Scroll using the arrows in the image below in order to see a visual representation of the steps

Slide
App Icon
Settings
HBO App
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3. Clear Cache from your phone or browser

This is particularly useful when your HBO Max app is on your phone.

Keep in mind that iPhones do not have the functionality to clear cache, therefore this is only applicable to Andriod phones.

I use a Samsung galaxy A32, however, the instructions are similar on other Andriod phones

Follow the following steps to clear the cache related to the app

  1. Click on the settings application
  2. Scroll down and click on the app’s icon.
  3. Then in the apps section, click the HBO Max app icon
  4. Then scroll down and click storage
  5. Scroll to the bottom right and click Clear Cache

Scroll using the arrows in the image below in order to see the steps

slide 1
Settings
Click on Settings
Apps
Apps
HBO Max
Click on the app (HBO Max in your case)
Image Slide 4
Click on storage
Image Slide 4
Click on Clear cache
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4. Reinstall the application

This is self-explanatory.

You may want to delete the app from your device altogether

Then restart your phone

Afterwhich you may want to reinstall the application over a WiFi connection

5. Restart the App

This can be done by taking the following actions

Start by closing the HBO Max app on your phone

Then close all of the other apps on your phone as well

Restart the app – switch it on/open it and see if the audio descriptions are still there or if they have disappeared

If they are still there, then repeat steps 1 and 2 and restart your phone

Open the app again and then evaluate if the audio descriptions have disappeared or are still there.

6. Contact HBO Max Support

If all else fails then contact HBO support to get assistance.

You can do this by using the link below

Link to HBO support

Explain the problem in detail and check to see if they have a troubleshooting guide

You should also head over to the play store or the app store and leave a review in the app review section.

If the problem relates to a Samsung TV, you may want to reach out to Samsung support using the link below.

Samsung Support

7. Sign Out And Sign Back In

Signing out of HBO Max has been deliberately made to be as cumbersome as all subscription apps are. However, it is possible to do this.

These instructions are for those who have the HBO app installed on their phone, be it Andriod or iPhone.

These are the steps to take

  1. Open the HBO Max app from your phone
  2. Sign in to the app by entering your username and password
  3. Select the profile button at the bottom right corner of the screen
  4. Then select Settings from the top left of the screen
  5. Tap the drop-down menu and select manage devices
  6. You should see a list of devices linked to your HBO Max account
  7. Sign out of HBO max from all your devices
  8. Sign back into your HBO max account using your applicable devices
  9. Then check if the issue of audio persists

How do I change audio settings on HBO Max?

Here we will discuss how to deal with a situation in which you are trying to play HBO Max from inside of google Chromecast, and you can not get any sound to come from your TV.

So if you are playing an item/movie/series and it is available in surround sound, sometimes the software does not know exactly what to do and gets confused.

You can follow these steps to solve this particular problem.

  1. Select the Home Button on the top right of the screen
  2. Click on Settings
  3. On the left-hand side under settings, click Display and Sound
  4. Under Display and Sound, click on Advanced Sound Settings
  5. Under advanced sound settings, click Format Selection
  6. Under format selection, click Never Use Surround Sound.

Scroll using the arrows in the image below in order to see a visual representation of the steps below.

1 Home Button
2 Settings
Display and Sound
Advanced Sound Settings
5 Format Selection
6 Never use surround sound
previous arrow
next arrow

There are some other things that you can try if you are not getting any audio

  1. This may be self-explanatory, but double-check to ensure that your volume is up
  2. Ensure that your phone is not set to do not disturb
  3. Ensure that if you have Bluetooth on, then it is paired to your device and not anyone else’s device.
  4. In that instance maybe turn off Bluetooth and confirm this
  5. Next, insert headphones into your device to confirm if there is any sound. Maybe there is something wrong with the soundcard in your device and this would pick it up.

The Bottom Line

Check this video out for a step-by-step guide on how to turn off audio description on hbo max.

When watching shows on HBO Max, I prefer to use a decent set of headphones so as to not disturb anyone around me. This is especially the case if I am listening at work or in the malls.

Check out some articles below for a nice set of headphones that you could use to listen to your favourite HBO max Shows

If you would like to read more articles like this then click any of the articles below